Consultations & Estimates

We are pleased to offer design consultation to help you
make the best choice for your home or business.

We also provide free on-site estimates within the Bay Area
to assess both site conditions and usage requirements.
This allows us to better recommend the products
that will best meet your individual needs.

To schedule a free estimate, place an order, or to learn
more about our flooring products and services call us at:

415-459-1800 or toll-free 866-987-8686

Shipping & Quotes

Our floors can be shipped throughout the U.S. and
can be ordered via email, phone or fax.

In most cases your flooring order can be shipped to your door
within a few days of purchase. If your location is outside of
our delivery area, we can ship to you via a common carrier.
Orders can also be picked up at our San Rafael showroom at:

1133 Francisco Blvd. East, Suite A San Rafael, CA 94901

For a flooring and/or shipping quote, click here:

Installation Services

Our installers can provide local installation services
for any of our products to make your purchase as smooth as possible.
Owner Dermot Coogan has 25 years of experience with hardwood flooring
installation and oversees every level of our installs to insure the best
possible outcome for you. Installs are charged per square ft.

Contractor License # 643791 - Bonded and Insured.

Payment

We accept checks and orders over the phone
with the following credit cards:

- Visa
- Mastercard
- Discovery

100% payment for flooring, tax, and delivery is required prior to delivery.

Warranty Policies

Material warranties are solely those of the manufacturers of the materials specified.

Customer agrees to look solely to those manufacturers for all warranty claims. Customer agrees that Tamalpais Hardwood Floors shall NOT be responsible for any consequential damage arising as a result of the failure or misuse of any product.

Manufacturer's warranties DO NOT cover: damage to the flooring caused by abnormal environmental issues such as higher or lower than normal moisture conditions causing bulking, cupping or contraction within the wood, improper installation or indentation damage, scratching or any damage caused by items being dropped, rolled or dragged on the flooring. Warranties do not cover color changes or fading within the floor, this is caused by direct light. We recommend using directional mini blinds to direct the sunlight upwards off the flooring and furniture.

Differences in color between boards are common and part of nature. Any flooring that has been installed is deemed accepted by customer. Tamalpais Hardwood Floors makes no other implied or expressed warranties.

Damages

Damage can happen during shipment. Most of the time it will be one box or carton on the bottom of the pallet. If the damage affects six to seven inches on a few pieces it should not be a concern. There are always cuts to be made. Tears, broken bands, scuffed, or rippled packaging is not considered damage. Freight damage is exclusive to actual damage of the hardwood flooring itself.

Damage to one or two boxes is not considered a total loss. Often only a few pieces are affected as up to as many as 30 pieces can be contained in one box of hardwood flooring depending on the product purchased. For damaged boxes we suggest opening them when you have it in your home to assess how much has been affected. DO NOT DISCARD any of the damaged material. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material. Unless otherwise advised by us, do not throw away or destroy any damaged material received.

Please note on the delivery receipt all freight damage, or items that have not been received. We cannot be held responsible for damage or shortage after the shipment is signed for. Notify us immediately at 866-987-8686. Keep a copy of all the paperwork provided by the carrier. When you contact us, we will request you to provide us with this information. If this documentation is readily available, we can get a head start on processing your claim.

Returns

Except in the case where damage has occurred during shipment and is properly documented, or when material contains manufacturing defects, we do not accept returns without a 25% processing/re-stocking fee. The customer is responsible for all freight charges. We do not accept any returns of orders under 100 square feet, lines that have been discontinued by the manufacturer, moldings, adhesives, or underlayment. Only full unopened cartons/boxes are acceptable.

Should any material not meet your requirements, Tamalpais Hardwood Floors must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility. You will need to contact us at 866-987-8686 to obtain an authorization number. Do not email your request; the return authorization number has to be obtained within 30 days from the date of receipt. No returns will be accepted after 30 days. All returns without authorization will be refused.

Wait for our email notification of your return authorization and instructions for return shipping. Email/ call us with the tracking number of the return shipment; returns can not be processed without the return tracking number. Allow 10-15 days from the time the returned items were received in our store for processing of refund.

Cancellation

If for any reason you need to cancel your order with Tamalpais Hardwood Floors you will need to contact us at 866-987-8686 as soon as possible. Orders can be adjusted or changed providing the adjustment is done the same day prior to 3:00 pm Pacific time. After this time, there is no guarantee that an order can be changed or cancelled from shipping out of the warehouse. Orders that are cancelled that have not been shipped are assessed a non negotiable 15% cancellation fee.

Orders can also be cancelled after they have shipped. In this event, the order is subject to a non negotiable 25% cancellation fee as well as the cost to stop and return the shipment charged by the shipping company.