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Returns and Refunds
Order can be adjusted or changed providing the adjustment is done the same day.
After this time there is no guarantee that an order can be changed or cancelled.
We do not accept returns under 100 square feet or lines that have been discontinued by
the manufacturer. Only full-unopened cartons/boxes are acceptable.
You will be responsible for the freight when returning and a 25% restocking fee.
All thresholds, trims and other moldings cannot be returned, along with adhesives and underlayment.
Should any material not meet your requirements, Tamalpais Hardwood Floors must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.
If the material has already been shipped you will be liable for shipping charges to return the product
back to its original source.
Refunds are given after the product has been received by the warehouse in good resalable condition.
Allow 10-15 days from the time the returned items were received for processing of refund.
email sales@tamalpaishardwoodfloors.com
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